FAQ

  • MONO SHOP is the trading name of Japan Cultural Exchange

    Post address: Ter Wadding 38, 2253 LZ Voorschoten, Netherlands

    Contact person: Ms. Emiko Chujo

    Office hours: Monday - Friday 09:00 to 17:00.

    Phone: +31 (06) 38 31 72 50‬

    Email: shop@monojapan.nl

    Chamber of Commerce number: 58701990

    VAT identification number: NL244654104B01

    Bank account number (IBAN): NL61 KNAB 0257 0671 40

    Swift-BIC number: KNABNL2H

  • - Order

    After your B2B registration are activated, wholesale purchasing will be available on the MONO SHOP. For the balk order or ordering the products not in our stock, we will inform you of the delivery schedule.

    - Prices and VAT

    The price we provide is including all import custom and duty costs from Japan.

    Please note that the shipping cost from the Netherlands to your address is not

    included. For orders from outside the Netherlands, we issue the invoice without

    VAT. However, in case clients in the EU area do not have a VAT number, VAT will be charged on the invoice.

    - Payment

    Payment must be completed on the MONO SHOP. The shipping cost will be charged by separate invoice before shipment date. After we received your payment, we start the procedure of delivery.

    - Cancellation

    Once an order is confirmed and/or shipped it can no longer be cancelled.

    - Production Availability

    Due to the nature of our suppliers, small handcraft producers, product availability or lead times cannot always be guaranteed. Out of stock products may not always be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or no longer supply any or all products or to cancel any order.

    - Lead Time for Products not in stock

    Please consider to plan ahead, lead times for most of our producers vary between

    two to three months.

  • MONO SHOP delivers in all of Europe. For transport and delivery, we work

    together with local carriers. Please note that a PO box cannot be used as an address. Wholesale prices do not include all costs of shipping. The shipping cost of the MONO SHOP for retail sales is not applicable for B2B customers. We try to send your products at the lowest cost.

  • MONO SHOP accepts damage claims within 14 days. After 14 days damage claims can no longer be accepted. Original (damaged) goods and packaging need to be kept and handled according to our instructions.